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Moonbags Privacy Policy

Moonbags Privacy Policy​

This Privacy Policy outlines how Moonbags and its affiliates ("we," "us," or "our") collect, use, disclose, and protect your personal data when you use our website and the Moonbags Platform (collectively, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy. If you disagree, please discontinue use immediately.

1. Updates to This Policy

We may update this Policy to reflect changes in laws, best practices, or updates to the Platform. If we make significant changes, we will inform you using appropriate methods based on the impact of those changes. Continued use after updates constitutes acceptance of the revised Policy.

2. Who This Policy Applies To

Our Services are intended for individuals aged 18 or older. If you are a parent or guardian and believe a minor has provided us with Personal Data, please contact us so we can take corrective action, such as deleting their data.

3. Data Controller

Moonbags acts as the data controller of your personal data. As controller, we determine how and why your Personal Data is collected and used.

4. Information We Collect

4.1 What You Provide

We may collect:

  • Wallet or financial identifiers.
  • Transaction records, such as sender/recipient addresses and timestamps.
  • Communication logs when you contact support or respond to surveys.
  • Additional data we consider necessary to meet regulatory obligations.

4.2 What We Collect Automatically

When you access our Services, we may automatically collect:

  • Device and browser details (e.g. IP, operating system, device IDs).
  • Usage data, such as pages visited, time stamps, and click patterns.
  • Location and technical metadata.
  • Cookie or tracking tag data.

5. Cookies and Similar Technologies

We use cookies and comparable tools to enable core platform functions, authenticate accounts, record activity, and deliver updates. These are not used for targeted advertising or shared with data brokers. Both session and persistent cookies are used, which may be essential, functional, or analytical in nature.

You can manage or disable cookies via your browser or device settings, though doing so may affect functionality.

6. How We Use Your Information

We use your information to:

  1. Register and verify your account credentials.
  2. Enable the Site and Platform, and deliver customer support.
  3. Process and notify you of transactions.
  4. Conduct fraud and risk prevention.
  5. Analyze behavior and performance using analytics.
  6. Test new Platform features.
  7. Communicate updates, security notices, or service changes.
  8. Display content from external platforms when appropriate.
  9. Improve productivity features.
  10. Offer social/platform integrations.
  11. Optimize system performance and load distribution.
  12. Satisfy legal, tax, and regulatory requirements.
  13. Protect our rights, users, and third parties.
  14. Monitor infrastructure to ensure platform health.
  15. Integrate with external social networks.
  16. Enable location-based services and tagging.

7. How We Share Your Data

We only share your data:

  • With our trusted service providers to enhance Platform functionality.
  • Within the Moonbags group of companies.
  • To comply with legal obligations or investigations.
  • With third parties assisting with transactions (authorized by you).
  • As part of corporate changes like mergers or asset sales.

We do not share Personal Data with third parties for marketing without your explicit consent.

8. Data Retention

We retain your data for as long as necessary to:

  • Support contractual obligations.  
  • Meet legal or regulatory requirements.  
  • Fulfill legitimate business purposes.

After data is no longer needed, we will securely destroy or anonymize it. Data held on public blockchains may remain immutable.

9. Security and Third‑Party Links

We implement reasonable security protocols, but cannot guarantee absolute protection. Transmission of data over the internet carries inherent risks, which you assume.

Our Platform may contain links to third-party services. We are not responsible for their privacy practices—review their privacy policies separately.

10. Blockchain Disclosures

Some transactions may be recorded on immutable public blockchains. Personal Data stored on-chain cannot be removed or modified by Moonbags.

11. International Data Transfers

Your Personal Data may be processed in multiple countries, including outside your jurisdiction. Such transfers are carried out under lawful safeguards to ensure protection.

12. Contact and Complaints

To exercise your rights or address concerns, contact us via the support channels on our Site. We will respond in accordance with applicable data protection laws.

If unresolved, you may lodge a complaint with your local data protection authority.